FAQ

Before sending us a message, please check out the FAQ below in case we have listed the answer to your question!

 

Do you ship worldwide?

Simple answer - yes! We can send all parts listed on our shop anywhere in the world. While we can send anything from coilovers to wheels to all countries via speedy air freight, larger aero parts (body kits etc.) might need to be sent by sea freight.

 

How long will my order take to arrive?

This depends on the items that you are ordering, and we try to put as much information as possible with regards to lead times in our product descriptions.

Some products (such as body kits and bumpers) are made-to-order, whereas more popular products (such as interior parts and LED lights) are held in stock and are available for immediate dispatch.

The shipping time also depends on the country that you are located in. Our Courier Shipping option is the fastest shipping method that we can offer, while orders sent via Royal Mail shipping will generally take longer to arrive.

 

Do I need to pay import duties & taxes?

If your order is being delivered within the UK, you will not be liable for any import duties and taxes as these are already included within the prices displayed when placing your order. 

Brexit update for EU customers only:

  • Some of our most popular items are in stock in our EU warehouse! This means that your local sales tax (VAT) rate will be charged at the time of ordering and no import duties and/or tarriffs will be charged when the items arrive with you. Look out for the "our EU Warehouse" stock notice on a product page to see if is available from our EU warehouse.

  • Some of our items are only available from our UK warehouse. For these items, sales tax (VAT) is no longer charged at the time of ordering on items being sent from the UK to EU. Instead, the VAT will be charged by your local customs authority once the goods arrive in your country. For example, 19% MwSt in Germany, 20% TVA in France etc. Look out for the "our UK Warehouse" stock notice on a product page to see if it will be dispatched from our UK warehouse.

All local taxes and import duties are subject to the shipping company and local authority's discretion and STREET TRACK LIFE LTD is not liable for any charges incurred. 

If your order is being delivered to any country outside of the UK or EU, you might be required to pay local taxes and import duties. This is common practice and the amount owed is calculated in accordance with the value of your goods. All local taxes and import duties are subject to the shipping company and local authority's discretion and STREET TRACK LIFE LTD is not liable for any charges incurred.

If you refuse to pay the local taxes and import duties that are requested from you, your order will be returned to us automatically and your order will be refunded minus the original shipping fee that you paid and any additional charges incurred when the shipment is returned to us (including, but not limited to, return shipping fees, courier handling fees etc.). 

If the shipping company is unable to deliver your order and is unable to make contact with the recipient, your order will usually be returned to us. In the event of this occurring, your order will be refunded minus the original shipping fee that you paid, or you will be requested to cover the cost of re-shipping the order to you.