Refund policy

STREET TRACK LIFE LTD is a small, independent website run by enthusiasts - we are by no means a large, faceless corporation! Should you have any issues at all with any items purchased from us, please don't hesitate to get in touch by sending an email to shop@streettracklife.com and we will do whatever we can to help.

If, within 14 days of receiving your item(s), you wish to return them for a refund, it might be possible to do so providing they are not a custom made-to-order item.

Providing that the returned item(s) are received in as-new condition and in the original packaging, we will issue a full refund minus the original delivery charges.

Unless there is a proven manufacturing fault with the item(s) being returned, the customer is liable for all return postage costs. The customer is liable for any damages caused to the item(s) during the return shipping process.

If you have received a faulty or incorrect item, you must contact us within 14 days of receiving your item(s) so that we can take the necessary steps to resolve the issue. If the respective item needs to be returned to us, we will provide you with a return shipping label. You will be required to securely repack the faulty or incorrect item in its original packaging before it is sent back to us.

Items are only eligible to be returned for refund or repair if they are returned by the original purchaser.

If an item is purchased in full knowledge that it is listed as not being compatible with your car (for example, purchasing a part listed for a right-hand drive car with the intention of installing it on a left-hand drive car) then the customer is liable for all return postage costs. The customer is liable for any damage caused to the item(s) during the return shipping process. Providing that the returned item(s) are received in as-new condition and in the original packaging, we will issue a full refund minus the original delivery charges.

Custom made-to order products are not subject to our usual cancellation and returns policies and may not be returned unless they are found to have a proven manufacturing fault.